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There are a few ways how you can get in touch with us:
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Change Password
Because of security reasons, you need to change your password at certain intervals
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Document Upload
We require a scan or photo of documents confirming your full name and address. Please attach it online using `Document Upload` tool.
Security Information
In order to comply with all legislation and to secure your account, we need KYC documents confirming your identify, your address, and where a credit card has been issued, copies of both sides of the card.
We are required by the Curacao eGaming, and both Curacao and European Anti-Money Laundering regulations to verify the Identity and address of our customers,we are to comply with similar checks as any banking system.
When you provide us with the required documents and secure your account, we are in a better position to comply with all required rules and regulations enforced on us, and also prevent fraud and account hijacking
All documents you provide us are stored on a dedicated server with only an authorised personnel access. Copies of credit cards are checked and made PCI Compliant if the image is not already so, by blacking out the middle 6 digits of the card and the CVC/Security Code on the back of the card.
All uploaded documents are scanned by an approved Anti Virus program. Processed documents are stored on a server that can only be accessed from our secure payments room
Documents
ID Confirmation
To confirm your identity, please upload a scan of your Identity Card. Alternative documents: Passport, Drivers License. Additional documents: selfie with National ID/Passport/Driving license.
Address Confirmation
To confirm your address, please upload scan of a Utility Bill (not older than 3 months), showing your name and address. Alternative documents: Water/Electricity bill, Telephone bill, Bank statement
Financial Account Confirmation
To confirm your financial account, please upload scans of your card (both sides) or an inward account`s page with personal data
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